Returns and Refunds

Returns and cancellations

We offer a 30-day return window from the date your order is delivered. To start a return, email hello@pairrevive.com with your order number before sending anything back. We will provide return instructions and the correct return address.

Your UK cancellation rights

If you are a UK consumer buying online, you may tell us that you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them. You do not need to give a reason.

When the statutory cancellation right applies, we will refund the product price and the cost of standard outbound delivery. Any extra cost for an upgraded delivery service is not refundable. Refunds are made to the original payment method within 14 days after we receive the goods back or receive acceptable evidence that they were returned, whichever is earlier.

Condition of returned goods

You may inspect the product as you would in a shop. We may reduce a refund if handling beyond what is necessary to inspect the product has reduced its value. For example, running the product through a wash cycle would normally go beyond inspection.

Unless an item is faulty, damaged or not as described, you are responsible for the direct cost of returning it. Keep proof of postage until the return is completed.

Faulty, damaged or incorrect goods

Contact us promptly if an item arrives damaged, is faulty or is not what you ordered. Include your order number and clear photographs where relevant. Your statutory rights under UK consumer law are not affected by this policy.